Privacy Policy
Welcome to the Privacy Policy of Pag-IBIG Fund’s Online Appointment System, operated by the Home Development Mutual Fund (Pag-IBIG Fund) through https://pagibig.psaonlineappointment.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our online appointment services. By accessing or using this website, you agree to the terms outlined herein. Last updated: March 15, 2025.
Information We Collect
We collect personal information necessary to facilitate your appointment, including but not limited to your full name, contact number, email address, date of birth, Pag-IBIG ID number, and preferred appointment date and branch. We may also collect technical data such as IP address, browser type, and device information for system security and analytics purposes.
How We Use Your Information
Your personal information is used solely to: (1) schedule, confirm, and manage your appointment; (2) send appointment reminders and updates via email or SMS; (3) improve service delivery and website functionality; (4) comply with applicable laws and regulatory requirements; and (5) respond to legitimate inquiries or support requests.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data with authorized Pag-IBIG Fund personnel, accredited service providers (under strict confidentiality agreements), and government agencies only when required by law or for official audit and compliance purposes. Any sharing is limited to the minimum necessary to fulfill the stated purpose.
Data Security
We implement industry-standard technical and organizational measures—including encryption, secure authentication, and regular security assessments—to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no system is 100% secure, we continuously monitor and enhance our safeguards.
Your Rights
You have the right to: (1) access your personal data held by us; (2) request correction of inaccurate information; (3) request deletion of your data where legally permissible; (4) withdraw consent (where applicable); and (5) file a complaint with the National Privacy Commission (NPC) of the Philippines. To exercise these rights, please contact us at support@pagibig.psaonlineappointment.com.
Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Philippine laws and regulations—including the Data Privacy Act of 2012 (RA 10173) and Pag-IBIG Fund’s internal retention guidelines—typically up to ten (10) years after the conclusion of your appointment or service engagement.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will promptly delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy regularly. Continued use of the site after changes constitutes acceptance of the revised terms.
Links to Other Sites
Our website may contain links to third-party websites, including the official Pag-IBIG Fund portal (https://www.pagibigfund.gov.ph) and PSA services. These sites operate under their own privacy policies, and we are not responsible for their content or practices.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection Officer at Contact Us, or email support@pagibig.psaonlineappointment.com. You may also visit our About Us page for more information about our organization.
Additional Resources
For further guidance, please review our Terms & Conditions, Disclaimer, and Privacy Policy in full.