Terms & Conditions

Table of Contents

Terms & Conditions

Welcome to the Pag-IBIG Online Appointment System, operated by the Pag-IBIG Fund in partnership with the Philippine Statistics Authority (PSA). By accessing or using this website at https://pagibig.psaonlineappointment.com, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By using this service, you confirm that you are at least 18 years of age or have obtained parental or guardian consent. Your continued use constitutes acceptance of any updates to these terms. Last updated: March 15, 2025.

2. Eligibility and Account Registration

Only eligible Pag-IBIG members and PSA-related applicants may schedule appointments. You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account.

3. Appointment Booking and Cancellation

Appointments are subject to availability and may be scheduled only for designated service centers. You may reschedule or cancel an appointment up to 24 hours before the scheduled time. Late cancellations or no-shows may result in temporary restrictions on future bookings.

4. Prohibited Activities

Using automated scripts or bots to book appointments
Reselling, transferring, or sharing appointment slots
Providing false or misleading information
Attempting unauthorized access to system data or infrastructure

5. Limitation of Liability

Pag-IBIG and PSA do not guarantee uninterrupted, error-free, or secure operation of the appointment system. Neither party shall be liable for indirect, incidental, or consequential damages arising from your use of or inability to use this service.

6. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved exclusively in the appropriate courts of Metro Manila, Philippines.

7. Changes to Terms

We reserve the right to modify these terms at any time. Updated versions will be posted on this page with a revised “Last updated” date. Continued use after changes constitutes acceptance.

8. Contact and Support

For questions or assistance, please contact our support team at support@pagibig.psaonlineappointment.com or visit our Contact Us page. Additional information about our organization is available on our About Us page.

Related policies: Privacy Policy, Disclaimer, and Terms & Conditions.